Blah · Diddy · Blah · Blah · Blah

This past weekend I somehow lost my cellphone at Union (whoops). So I temporarily canceled service so the phone was useless and waited until Monday to call the GO lost and found department to see if they had it.

I totally forgot that Monday was Family Day- for the non-Ontarians who read this, Family Day is our brand spankin' new statutory holiday that has everyone a little confused- so therefore the lost and found department was closed. Crap.

Fast forward to today! Bright and early this morning I called the lost and found line.

"Hi, I lost a cell phone at Union or on the Lakeshore West line on Sunday- has anything been turned in?"

"Well, we only have one," said the apologetic lost and found lady.

"...is it a bright red Samsung?"

"Yes it is."

"Hooray!"

I gave her some information so someone else wouldn't try and claim it, then hopped on the first train to Union. Got the phone back right away and had to wait half an hour for the train going the other way. Woo.

I took the bus home from the Oakville station. My Mom was kind of surprised.

"Why didn't you call? I could have given you a ride."

"How would I call? My phone is suspended!"

"...good point."

So I set about un-suspending my phone. I couldn't do it over the internet- it said I had to talk to a customer care specialist. So I called the special help line from my phone.

This is where things started to get really, REALLY frustrating. My cell phone company has a vocal voice mail thing- you say what you want, rather than pressing buttons.

The only problem is that they just want you to say a short sentence saying what you want, not giving you any hints as to the options.

"I found my lost phone."

"OK. So you want to report a lost or stolen phone?"

"No! Um... un-suspend phone."

"I'm not sure what you just said."

"Activate phone?"

"OK, so you want to activate a new digital PCS or Blackberry?"

"No!"

This went on for quite some time. I sometimes would get to a message that wanted me to check some code on the back of my phone. I had to hang up, take out the battery from my phone, call from ANOTHER line, only to discover that I've got an older phone that doesn't have that type of code.

At one point- I have no idea how I did it- I actually got a menu of sorts. "If you want to activate your new phone, say 'activate.' If you want to check your account balance, say 'balance.'" There were a couple more options as well, but nothing that was what I wanted.

Finally, in a fit of rage I just screamed at the phone "I JUST WANT TO TALK TO A REAL PERSON!!!!!!"

"You are now being transfered to a customer care specialist. This call may be taped to ensure quality service."

ARGH!!!!!! Why the heck wasn't "speak to an operator" an option... ANYWHERE?????

ARGH!!!

After all that, it actually turns out that part of their system was down, and they couldn't process my bloody request. I would have to call back in 2-3 hours. Thanks! That's awesome.

In conclusion, I did call back, managed to skip the voice mail stuff by saying "real person" straight off, and my phone is reactivated. So all you people who have been just DYING to call me... well, now you can. Woo. (But you're still more likely to get me on my land line)

This evening, I went out with the Sisterly One and the parents to see Enchanted. Awesome movie. It's been a few hours and I still have that "How Can You Show That You Love Her?" song stuck in my head. Also, because it's Tuesday and Enchanted has been in theatres for weeks now, the theatre was completely empty. Seriously, it was just my family. It was pretty cool.

Afterwards we went out for tasty tasty desert at Demetre, a cafe near the movie theatre. I had the biggest mug of tea I have ever had in my life. It had fruit in it. Not as in it was fruit tea, no no no. This had a lemon slice, a strawberry and a hunk of banana stuck on the side of the cup. It was odd, but tasty.

The end!